Terms of Service

Last updated: August 5, 2026

These Terms of Service ("Terms") govern your use of the Sun Coast Pain & Spine website (suncoastpainandspine.com) and your interactions with our phone and SMS text messaging communications. By using our website or providing your phone number to request an appointment, you agree to these Terms.

1. Not a Substitute for Emergency Care

This website and our text/phone communications are for scheduling and general information only and are not a substitute for professional medical advice, diagnosis, or treatment. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.

2. Appointment Requests

Submitting the appointment request form does not guarantee a scheduled appointment. A member of our care team will contact you by phone to confirm availability, location, and next steps.

3. SMS / Text Messaging Terms

• Consent to contact: By providing your mobile number, you consent to receive calls and follow-up SMS messages from Sun Coast Pain & Spine regarding appointment scheduling, reminders, and care coordination. Consent is not a condition of purchasing any services.
• Program description: Appointment confirmations, reminders, and administrative follow-ups. Message frequency varies with your care schedule.
• Message and data rates may apply.
• Opt-out: Text STOP to any message to unsubscribe from texts at any time. Text HELP for support, or call 281-886-0387.
• Supported carriers: major U.S. wireless carriers; carriers are not liable for delayed or undelivered messages.
• Texts are not encrypted—please don't send sensitive medical details by SMS.
• Languages: messages are sent in English or Spanish based on your preferred language on file.

Example scheduling messages

Text messages are limited to appointment scheduling and care coordination, for example. The {{address}} field resolves to the clinic's street address with a tap-to-navigate Google Maps link; {{date}} and {{phone}} resolve to the appointment date/time and our office phone number.

• "This is a friendly reminder from Sun Coast Pain and Spine that you have a scheduled appointment on {{date}} At {{address}}. If you are a new patient to our facility, please check your email one day prior to your appointment to complete your online paperwork. Please be sure to bring your picture ID to your scheduled appointment. If you have any questions please give us a call at {{phone}} Thank You!"
• "This a friendly reminder from Sun Coast Pain and Spine, that you have an injection scheduled on {{date}} At {{address}}. Pre-Procedure Instructions: Fasting is not required; you may have a light breakfast and drink plenty of water. If you're DIABETIC, it is required that you check your sugar (fasting) the morning of your procedure and take all your medications the morning of your appointment. If you have HYPERTENSION, please take medications as prescribed. You must be off BLOOD THINNERS with the approval of your prescribing physician. You must be OFF ASPIRIN, FISH OIL, OMEGA, MOBIC, 3 days before your appointment. You must be off ANTIBIOTICS 2 weeks before your procedure. A driver is recommended but not required. If you have any questions, please call us at {{phone}}. Thank you!"
• "Hello, this is Sun Coast Pain and Spine. Please give us a call at {{phone}} to schedule your appointment at your earliest convenience. Thank you and have a great day!"
• "Hello, this is Sun Coast Pain and Spine. You have a scheduled telemedicine appointment on {{date}}. You do not have to come into the office for this appointment it's via telemed. One of our staff members will contact you at your scheduled time. If you have any questions please call {{phone}} Thank you!"
• "Hello this is Sun Coast Pain and Spine can you please respond with your email to receive paperwork to fill out for your upcoming appointment."
• "Hello please confirm if you will be attending your appointment tomorrow with Sun Coast Pain and Spine. Please reply YES to confirm and NO to cancel. To reschedule please call {{phone}}."
• "Hello, this is a friendly reminder from Sun Coast Pain & Spine that you have a scheduled appointment on {{date}} At {{address}}. If you are a new patient, please check your email one day prior to your appointment to complete your online paperwork. We kindly ask that all paperwork be completed before your appointment. Please bring: a valid photo ID and any current medications (or a list of your medications). If you have any questions or need assistance, please call us at {{phone}}. Thank you, and we look forward to seeing you!"

Equivalent messages are also sent in Spanish to patients who prefer Spanish-language communication.

4. Website Use

• You agree to provide accurate information when submitting forms on our website.
• You agree not to misuse the website, including attempting unauthorized access, scraping content, or disrupting normal operation.
• All content on this website (text, images, logo) is owned by Sun Coast Pain & Spine or its licensors and may not be reproduced without permission.

5. Billing

Costs for services are determined at the time of your visit. Contact our billing team with any questions before your appointment.

6. No Warranty

This website and its content are provided "as is" without warranties of any kind, express or implied. We do not guarantee that the site will be uninterrupted, error-free, or that information is fully current at all times.

7. Limitation of Liability

To the fullest extent permitted by law, Sun Coast Pain & Spine is not liable for indirect, incidental, or consequential damages arising from your use of this website or our phone/SMS communications.

8. Changes to These Terms

We may update these Terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

9. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

10. Contact Us

• Phone: 281-886-0387
• Mail: Sun Coast Pain & Spine, 19333 US-59 North, Suite 175, Humble, TX 77338