Privacy Policy

Last updated: August 5, 2026

Sun Coast Pain & Spine ("Sun Coast," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and phone/text communications, how we use it, and the choices you have. It applies to suncoastpainandspine.com and does not cover the separate HIPAA Notice of Privacy Practices you receive as a patient, which governs your protected health information (PHI) collected during treatment.

1. Information We Collect

• Contact & scheduling information you submit through our appointment request form: name, phone number, preferred location, and message.
• Communications data when you call, text, or email us, including phone number, call/message content, and time of contact.
• Health information you voluntarily share when describing your condition, which is handled in accordance with HIPAA once you become a patient.
• Website usage data such as browser type, device, pages visited, and general location, collected automatically through standard web logs.

2. How We Use Your Information

• To schedule, confirm, reschedule, or follow up on appointments.
• To respond to inquiries submitted through our contact form or by phone.
• To send appointment reminders and care-related follow-ups by phone call and, where you've consented, by text message.
• To improve our website and services.
• To comply with legal and regulatory requirements.

We do not sell your personal information.

3. SMS / Text Messaging Program

• Consent: By submitting your phone number through our appointment form or by giving it to our staff, you consent to receive calls and, as a follow-up, SMS text messages (which may be sent using an automated system) from Sun Coast Pain & Spine related to scheduling, appointment reminders, and patient care coordination. Consent is not a condition of purchase.
• Message frequency: Varies based on your appointments and care needs; typically a handful of messages around a scheduled visit.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Opt-out: Reply STOP at any time to stop receiving text messages. You may still be contacted by phone regarding active appointments or care.
• Help: Reply HELP for assistance, or call us directly at 281-886-0387.
• Carriers are not liable for delayed or undelivered messages.
• We do not share your mobile number or SMS opt-in with third parties or affiliates for marketing purposes.
• Languages: messages are sent in English or Spanish based on your preferred language on file.

Example scheduling messages

Text messages we send are limited to appointment scheduling and care coordination, for example. The {{address}} field resolves to the clinic's street address with a tap-to-navigate Google Maps link; {{date}} and {{phone}} resolve to the appointment date/time and our office phone number.

• "This is a friendly reminder from Sun Coast Pain and Spine that you have a scheduled appointment on {{date}} At {{address}}. If you are a new patient to our facility, please check your email one day prior to your appointment to complete your online paperwork. Please be sure to bring your picture ID to your scheduled appointment. If you have any questions please give us a call at {{phone}} Thank You!"
• "This a friendly reminder from Sun Coast Pain and Spine, that you have an injection scheduled on {{date}} At {{address}}. Pre-Procedure Instructions: Fasting is not required; you may have a light breakfast and drink plenty of water. If you're DIABETIC, it is required that you check your sugar (fasting) the morning of your procedure and take all your medications the morning of your appointment. If you have HYPERTENSION, please take medications as prescribed. You must be off BLOOD THINNERS with the approval of your prescribing physician. You must be OFF ASPIRIN, FISH OIL, OMEGA, MOBIC, 3 days before your appointment. You must be off ANTIBIOTICS 2 weeks before your procedure. A driver is recommended but not required. If you have any questions, please call us at {{phone}}. Thank you!"
• "Hello, this is Sun Coast Pain and Spine. Please give us a call at {{phone}} to schedule your appointment at your earliest convenience. Thank you and have a great day!"
• "Hello, this is Sun Coast Pain and Spine. You have a scheduled telemedicine appointment on {{date}}. You do not have to come into the office for this appointment it's via telemed. One of our staff members will contact you at your scheduled time. If you have any questions please call {{phone}} Thank you!"
• "Hello this is Sun Coast Pain and Spine can you please respond with your email to receive paperwork to fill out for your upcoming appointment."
• "Hello please confirm if you will be attending your appointment tomorrow with Sun Coast Pain and Spine. Please reply YES to confirm and NO to cancel. To reschedule please call {{phone}}."
• "Hello, this is a friendly reminder from Sun Coast Pain & Spine that you have a scheduled appointment on {{date}} At {{address}}. If you are a new patient, please check your email one day prior to your appointment to complete your online paperwork. We kindly ask that all paperwork be completed before your appointment. Please bring: a valid photo ID and any current medications (or a list of your medications). If you have any questions or need assistance, please call us at {{phone}}. Thank you, and we look forward to seeing you!"

Equivalent messages are also sent in Spanish to patients who prefer Spanish-language communication.

4. Protected Health Information (HIPAA)

Any protected health information you share with us as a patient—in person, by phone, by text, or through the patient portal—is handled under the safeguards and uses described in our HIPAA Notice of Privacy Practices, provided separately at your first visit and available on request at any of our locations. Text messages are used for scheduling and administrative follow-up only; please avoid sending detailed medical information by text, as SMS is not a secure, encrypted channel.

5. Sharing Your Information

We may share information with:

• Staff and clinicians involved in your care.
• Service providers who help us operate scheduling, phone, and text systems, bound by confidentiality obligations.
• Government or regulatory bodies, when required by law.

6. Cookies & Website Analytics

Our website may use basic analytics tools to understand how visitors use the site. You can control cookies through your browser settings.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or phone network is 100% secure.

8. Your Choices

• Opt out of text messages at any time by replying STOP.
• Request access to, correction of, or deletion of your contact information by contacting us directly.
• Request your HIPAA Notice of Privacy Practices at any Sun Coast location.

9. Children's Privacy

Our website is intended for adults seeking care for themselves or on behalf of a family member. We do not knowingly collect information directly from children through the website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

11. Contact Us

Questions about this policy or our SMS program:

• Phone: 281-886-0387
• Mail: Sun Coast Pain & Spine, 19333 US-59 North, Suite 175, Humble, TX 77338